Refund & Cancellation Policy

Last updated: 1 August 2026

At a glance

Before shippingFull refund, no questions asked

Damaged or defective on arrivalFree replacement or full refund within 7 days

Changed your mind, already shippedNot eligible — see below

Refund processing time5–7 business days to original payment method

1. Order cancellation

You can cancel your order for a full refund any time before the standee has shipped. Once shipped, the order can no longer be cancelled — see Damaged/Defective Items below.

2. Damaged or defective standees

If your standee arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will send a free replacement or issue a full refund, at your choice.

3. Change of mind

Because the standee is a physical, custom-linked item tied to your store's dashboard, we do not offer change-of-mind refunds once it has shipped.

4. Dashboard/subscription

Dashboard access is included with your one-time ₹999 payment for one year, with no recurring charge. There is nothing to cancel — access simply is not renewed after the period ends unless you choose to renew.

5. Refund processing time

Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days.

6. How to request a refund

Message us on WhatsApp or email filgydigital@gmail.com with your order details.